Operations & Order-to-Cash
Customer operations, order management, sales support and service delivery — covering the entire journey from new customer onboarding and order processing to invoicing and payment.
Taking the complexity out of complexity.
Connecting people, organisations, processes and systems — turning operational challenges into practical, sustainable business transformation.
Get in touch ↗01 | HOW I WORK
Clear thinking. Structured approach. Hands-on delivery.
Open communication and Dutch directness, combined with a good sense of humour.
02 | THE CONNECTION
Where business needs meet operational reality.
Good operations do not happen in silos. They depend on how customer-facing teams, sales, supply chain, finance and IT work together — and, more importantly, how well their expectations, commitments and capabilities are aligned.
The connection starts with understanding what customers expect, what sales promises and what the organisation needs to deliver. Bringing these perspectives together and translating them into workable processes, connected systems and practical digital solutions.
Helping teams make the change stick.
03 | WHERE I ADD VALUE
Turning complexity into clarity.
Pragmatic support across the end-to-end Order-to-Cash lifecycle — from identifying process gaps to implementing sustainable solutions.
Business & Process Transformation
Making processes clearer, reducing friction and aligning commercial, operational and support teams around shared objectives and measurable outcomes.
Digitalisation, Data & Implementation
Business-side coordination of SAP S/4HANA migration, EDI and CRM initiatives — translating business requirements into workable solutions through stakeholder alignment, testing and adoption.
Project & Change Delivery
Bringing structure to complex initiatives, connecting the right people and keeping delivery on track — with a clear focus on results, timelines and budgets.
THE 
MINDSET
Making complexity understandable.
04 | THE PERSON BEHIND THE PROCESS
International experience. Down-to-earth approach.
With 15+ years of experience across international FMCG, B2B and SaaS environments, I started my career in the Netherlands, working internationally, and have spent the last seven years based in Northern Germany. I work at the intersection of customer operations, commercial teams, supply chain, finance and digitalisation.
My background combines operational leadership with business-side project and transformation work — including SAP S/4HANA, EDI, CRM and process improvement across the Order-to-Cash spectrum.
I value open collaboration, clear ownership and honest communication. I am comfortable moving between strategic discussions with stakeholders and the detail needed to make things happen.
LANGUAGESEnglish | German | Dutch
FOCUSScandinavia | Northern Europe | BeNeLux